Is there a polite way to ask people not to be rude to others online... or do I have to just quote the rules of the group?

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One of the most polite ways is to say it directly, you cannot be offended by being corrected if you are offending others, if this happens it is best to remove these types of people from your community.

You can detect the type of words that users use to be rude and ban those comments so they will feel that it is something automatic and when they rewrite the comment they will do it better.

It is best to quote the group rules as a good not so direct way of telling a person to improve their behavior, it would be good if you do it quickly before it becomes commonplace in your community.

Communities are like children, you must mediate from time to time and other times you must let them fix their problems themselves, now a lot depends on the type of brand you manage, if you feel that they are moving away from what is appropriate, you must attend to the situation and the best It is showing the regulation even in your post.

It is something that you have to prevent from happening quickly because it is something for which people move away from the communities and it is best to use the regulation so that others see that there is a moderator and do not take the path of rudeness.

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