Being in the insurance industry for a while now, I’ve seen the shift from traditional face-to-face selling to more online tools. I try to build relationships through digital platforms, but it’s hard to replicate the personal touch. Do you think the future of selling insurance will be fully digital, or is there still room for personal interaction?

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I don’t think face-to-face or voice-to-voice interactions are going anywhere anytime soon. There’s always going to be a segment of clients who prefer that personal connection, especially when it comes to big decisions like insurance.

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I suspect there will always be a major role for personal interaction in the industry. For relatively routine scenarios, online tools are perfectly adequate, and may even be preferable. But it's inevitable that some situations will require considerable human judgment and people will want to be guided through those decisions with human interaction.

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