Hi Everyone,
I am certified ITSM professional experienced in SaaS environment, delivered service for domestic and
international support to end-users via Email/ Voice/ Chat/ Telephone.
In my previous role as a Remote Support Engineer I have delivered service to clients as per SLA TAT and
acquired positive CSAT fulfilling client satisfaction.
Presently I'm searching for an opportunity that has higher level challenges which will enhance my profile and help me grow my knowledge and experience.

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