Hot take for 2026: soft skills are the new hard skills in retail and hospitality.
Empathy, communication,
adaptability, these aren't "nice to haves" anymore. They're what separates good teams from great ones. What soft skill has served you most in your career?

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People skills 100%, being able to communicate with your colleagues, let alone customers, is essential. I'd have adaptability sharing the 1st place spot.

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