How do you handle situations where certain team members consistently show up late or call out at the last minute, and it starts affecting morale and coverage for the rest of the team? I try to stay supportive and flexible, but I also need to keep operations smooth and fair for everyone. Would love to hear how other managers or team leads approach this in their stores.

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I usually start with a direct but calm 1:1: “Here’s what I’m seeing, here’s how it impacts the team, what’s going on?” After that, I set clear expectations and document it. Once people see there are real consequences, it feels fairer to the folks who show up on time.

You have to prevent that before it gets to the point where it affects the morale of the entire team. If someone is having problems showing up on time, or showing up at all, you need to address that early on. By the time other people are noticing the problem and it's creating an issue, things have gone too far. It's not pleasant to let people go, but sometimes that's the solution if people can't take the job seriously.

Start having coaching conversations and set expectations. Document each conversation. If these instances continue to happen, refer back to those conversations when you need to take further disciplinary action. If there is an attendance policy, follow it the same way for everyone.

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