I remember once when I was taking a delivery order over the phone, and after getting everything they wanted, I asked, "Could you give me your address, please?" And then they responded with, "Why?" Have you ever had a customer react like that?

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"This is a pickup order then?"

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I think sometimes it is just kind of a knee jerk reaction, sometimes my brain goes on ‘away’ mode too! Questions like that either they really just have an oops moment or they think you already have the information. The only hard part is when they double down and get mean about it. Like an honest mistake or whatever, no reason to act like that!

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Yes, I've had that happen! I usually just explain that I need the address to make sure their food gets to the right place. They're like, oh, okay.

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I would resist telling them that it saves time if the delivery guy doesn't have to ring every bell in the neighborhood to find out who ordered the stuff. I used to avoid dealing with people on the phone because sometimes I just couldn't stop myself from roasting them.

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