My prospect explicitly said "We're in!" during our demo debrief last week. I followed up promptly with the next steps, but now all my calls go straight to voicemail. Zero replies to my emails. How do you handle a prospect who verbally commits and then immediately goes dark?

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All you can do is what you're doing, try to get in touch and get things finalized. It sounds like there's some problem on their end, and that's probably out of your control. If he continues to ignore you, you can assume the deal isn't going to happen and you should probably chalk it up to experience and move on.

Just keep trying to stay top of mind. They could have jumped the gun giving you the verbal green light and realized they needed to discuss more with stakeholders before moving forward, they could have gotten cold feet, they could simply be having a busy week and not had time to get around to responding to you. You won't know what's causing the radio silence until they break it, so there's not much for you to do other than to keep pinging them until you get a response.

It seems like you are already doing everything you can do. It sucks when that happens but it happens to all of us. You just do the best you can and then move on.

I’m so sorry!

Have you tried reaching back out?

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