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Former patent assistant - the firms I worked for all did CPI, IPDAS, Imanage. We had clients who used Anaqua and would ask us to upload filed documents there. I thought it was pretty user friendly and seemed to work well. I used to take the train with a sales person who worked there and it also seemed like that team was working hard to try to take market share from CPI/IPDAS, so probably worth at least seeing a demo.
Former patent & TM paralegal turned atty and have used multiple different softwares at various firms. Foundation IP is by far my fave - extremely customizable, can also store docs in docket tasks, and it has a fantastic case relation/IDS creation tool.
I'm an IP paralegal (30 years) with experience in patents and trademarks. I honestly can't remember a bunch of the programs I've used (the first docket program was dos based!), but most I've found have good and bad.
Most recently, we used Anaqua. I was inhouse so the only patent docketing was for our records and status of applications, outside counsel kept track of the docket. The main focus we used Anaqua for was annuities. As long as we had our records current, Anaqua would pay the annuities well before the deadlines, handle the foreign paperwork for filing, and invoicing was simple.
The best thing about Anaqua was report generation. You could tailor reports with the info you needed and it would download it to Excel for easy editing.
When creating patent records, you would create the family, then when filing non-provisionals, PCT/EP. foreign filings, you could created from the parent and the children (US and foreign) would be created - instead of creating a new record for each filing. Especially helpful for PCT/EP and foreign filing (which for us, could be 15 records or more!)
(reading some of the other responses...) we could upload documents from imanage into Anaqua. So correspondence, PTO documents, executed documents, etc. could be put in the Anaqua record.