Working as a manager in retail sometimes feels like I’m running my own tiny universe where logic takes the day off. Just last week I caught myself scrolling through resumes like I was on a dating app, hoping for that magical match who actually shows up on time. And in hospitality, people think it’s all smiles, but the hardest part is staying human when the shift refuses to end. It’s wild, but it’s my chaos.

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That’s one thing I’ve learned in hospitality. We always have to put our big boy smile on.

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Whatever keeps the work interesting is all that matters at times. There are days when I realize I'm gamifying something, at least in my head. Staying engaged is key, along with being patient when things seem to go off the rails.

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Story of my life. You’d think you could find top candidates right now, in this job market

Don’t you love the chaos if you didn’t you would not be there lol just saying

would you say a lot of workers are lazy/unmotivated/entitled? that's been my experience in retail.

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