Does anyone have tips for de-escalating a 'Karen' situation without losing your cool or your job? I had a guest lose it over a pillow type today, and I’m still vibrating from the stress.

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The biggest thing that helped me was lowering my voice and slowing the conversation down. When someone comes in hot they expect you to match that energy. If you stay calm and keep responses simple it usually diffuses things a little. And honestly knowing when to step away and grab a manager can save a lot of stress too.

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Tell them where you stand and be on your way for them to figure it out.

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It’s tough in the moment. I try to stay calm, let them vent for a second, and acknowledge the issue without taking it personally. A simple “I understand why that’s frustrating, let me see what I can do” can sometimes take the edge off. The key is staying steady while you look for a solution.

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It’s not easy, especially in the moment, and after if you don’t get a chance to decompress. I’d just do my best to clear my mind of it, do something I enjoy, watch some funny videos, do something to lift my mood

You just gotta let them talk and repeat themselves offer and insult you over and agree with them but still stand firm on whatever is right. They'll defuse themselves eventually out of boredom.

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Hi Fishes,

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