Had one of those classic banking calls the other day.

Someone was convinced there were random charges on their card that they definitely didn’t make. So we start going through the transactions together, coffee shop, groceries, a couple online purchases.

There’s a little pause and then it clicks.

“Oh wait I think I gave my card to my daughter yesterday.” Or “Actually my partner might’ve used it.”

And just like that, mystery solved! Bank statements have a funny way of jogging people’s memory!

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At least you were patient with them and helped them figure it out. So many customer service folks just roll their eyes and pass them along. Good job!

I'm always sympathetic to people asking about things like that as I do the same thing. I always review my receipts, and something that often trips me up is an item on a grocery store receipt that I don't recognize. The computerized receipts abbreviate things and sometimes it's a real puzzle to figure what it refers to. And on my bank statement it's a similar situation, some store names are abbreviated in a weird way.

I always investigate each transaction with the date , time and location before I call it in. I don’t wanna waste anyone’s time if I can just figure it out on my own.

I'm on my bank app like a hawk I know my incoming my outgoings dates times money is an important thing to keep track of.

I’ve seen that happen a lot. The charges look suspicious at first, but once you go through them one by one the memory suddenly comes back. Funny how a bank statement can solve the mystery in seconds.

I get those a lot with Temu and Shein. Once we get the disputes out of the way I school them on the importance of safely shopping online and that using a preloaded card is the best and safest way to go

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