Hi Guys
I have a technical question and can't seem to find an answer anywhere. I am calling a flow from eintein bot and the flow uses a route item element. It throws an error 'This Route Work Invocable Action Did Not Create A Valid Pending Service Routing' when it get called from bot but when I debug it with the same bot user it runs without an error. Any idea why?

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Posting as :
works at
You are currently posting as works at

Permissions thing? Maybe it’s running in context of the current user and the bot doesn’t have the feature license assignment?

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My mistake - I didn’t google it previously. Looks like this is an Omni channel object. Does your bot user have omnichannel perms?

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