How are you guys handling client use of AI? I have received long, well-drafted emails from clients before that have made me wonder if AI was involved but a new client is sending me 15+ page AI documents analyzing issues. The hallucinations and oversimplifications are rampant. When I ask clarifying questions, I get new 15+ page AI documents explaining that the AI misstated something and backtracking the analysis. It is taking me so much time to refute a computer that responds to me in seconds.

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Can you have phone calls with the client instead of responding in writing? And make it super clear that you’re billing for your time reading and responding to the AI tracts.

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There was just a snippet I saw somewhere about how AI is actually INCREASING billable hours for transactional work, so this tracks.

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I haven’t run into this yet, but have heard from coworkers it’s happening. No good advice, I dread the day. I don’t entirely blame them, I use Harvey daily and my firm is big on utilizing it for efficiency. But there’s a massive difference between using it to become more efficient vs a client who doesn’t know what they’re talking about sending 15 page nonsense. Sigh.

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I’m defense side but at a recent CLE I heard some plaintiffs lawyers saying they’re now including language in engagement letters telling clients not to use it and sending stuff to avoid this exact issue.

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