How do you balance honesty with professionalism when asked to give feedback about a struggling coworker? This individual still requires a significant amount of handholding despite being in the role for 10+ years…. It seems to be a matter of confidence… or lack thereof…

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I think you may want to start with an honest conversation on their own reflections of their progress, support and development in their work. What do they see as their strengths, development goals and opportunities for growth (personally and professionally)? This conversation will require a significant amount of reflection, self-awareness and vulnerability on their part. It might be helpful to support that by leading with your own reflection on a time you had challenges at work and how you adapted. It might also help to call out your beliefs on their strengths and ways they've made positive contributions. If this isn't clear, have them share their take with you. Likely, inability to take feedback is a result of an insecurity, a feeling of lack of psychological safety at work, or lack of self-awareness. Dig deeply in trying to tease this out first before going straight into feedback. This can then help to guide your approach to support moving forward.

Staying fact based, or giving situation examples that happened. I try to frame any feedback, whether giving or receiving, as ultimately for the best. If I don’t know where to improve, how will I ever do that? Would rather know the issues and have the chance to fix them. As far as confidence, outlining the good with the bad maybe.

I suppose all you can do is try to provide some positive reinforcement and boost their confidence as best you can. If they've been there for ten years their work must be good enough to retain them. I mean, they can't be completely inept. So just focus on what they do well and try to keep them moving in a positive direction.

This is definitely something I struggled with at the beginning of my career now I’ve matured or become jaded however, you wanna put it, but I understand that feedback even negative feedback is necessary so I just sit there and explain everything as calmly and professionally as I can and if the recipient gets emotional, it’s important that you don’t get emotional. That’s easier said than done I know

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