How do you ensure that the voices of those you serve are included in decision-making processes within your organization?

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Polls, interviews, market research, etc... You should consider picking people who make use of your services and gathering information from them to inform future decisions.

smart

Always be listening and make an unending effort to engage with the people the organization serves. It's surprising sometimes to see how people can lose sight of purpose and mission and organizations will become self-perpetuating machines. However you can interact with the focus of the organization, make every possible effort to do so.

smart

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