I really dislike entitled customers. Today, a caller made a mistake transaction, tried canceling it, failed, and then opened a dispute. When she called again, all she kept repeating was “I need my money back.” Instead of asking for help politely, she showed attitude for something she didn’t even deserve. The dispute wasn’t even valid, yet we were still offering assistance. It’s frustrating when people expect special treatment for their own errors.

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Some people truly believe that attitude is the solution to all of their problems which is crazy, because it's probably the source of most of their problems in the first place.

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Yes I definitely agree. The louder they get the quieter I get. Not making excuses but money is an emotional thing and will make people act crazy

I get stuck having to deal with versions of that at times, a customer does something dumb and then it's everybody else's fault. It never fails. I don't mind helping someone if we made an error, I'm always happy to straighten that out. But when we have to fix a customer's mistake and they're nasty about it, that's just aggravating.

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The complete lack of wanting to listen and understand is baffling to me when people call for help immediately. I am here to assist, but sometimes our hands are tied in terms of what we can do.

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They are in space with all the people's they make fjr themselves by being marginalization customers

I would do what I can to calm the customer down, if that doesn't work I would seek advise from a supervisor, sometimes the customer do come around in understanding what we are explaining.

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U r a deusche

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The gg g yesterday

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“Totally get that—some people make mistakes but act like it’s your fault. The entitlement is the hardest part to deal with.”

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