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they already have their minds made up, you being there is just smoke and mirrors so they can say they had the front line involved. they really don't care what you say or think
That was the sense I had.
Yeah what about the 80 year olds that don't even wanna talk on the phone
Or even have a computer, let alone how to navigate a complicated website.
It sounds like your colleagues are stuck in a bubble. Because they do everything online they assume the whole world is like that. Nope, not even close. All you can do is try to back things up with data, if it's available, and continue to try to be the voice of reason.
I know I'm not supposed to be an advocate for the Claimant, but I am the one talking to them and helping them through the process. I try to present real life examples only to have them ignore it.
Are you a woman?
Yes