Let’s talk about client churn. I just lost an account I’d managed for two years, and even though it wasn’t really my fault, it feels personal. How do you bounce back and not let it shake your confidence?

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It’s tough as account people since it is personal for us but you have to remember this is all business and many other factors could be in play. Don’t let it shake your confidence - you had a loyal client for a long time so you’ll make another team proud.

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What matters more early in your career, agency name recognition or project experience?

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