Oh, what a day it has been today! I started working, and the very first call was from this rude guy. This guy called to dispute a charge from a hotel that kicked him out because of his bad behavior and honestly, no wonder why they did it. The moment I picked up, he started attacking me for no reason. It completely derailed my mood for the rest of the day, and I couldn’t stop thinking, “Oh God, why did I even come to work today?”
Have you ever had a conversation with a client that stuck with you?

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