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A community for all those who work in Community Management to connect, share, and ask questions.
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I'm thinking of building some bots for discord and would love to understand how you guys use the app and some challenges you face.

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I'm fairly new in the community manager business and I need a planification model for my publications on social media. Suggestions please.

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I've been working in the psychology field for a while now, and I've got some past experience as a secretary under my belt. I've been really intrigued by the world of community management a… more

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Are there any great online resources for community development - courses, communities, podcasts, etc.?

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Perfect, of course!

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I've recently started this new job, and I feel scared that I'm not going to be able to actually increase engagement across all social media platforms. I know that's what I'm supposed t… more

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Does anyone in this group have experience working for International Rescue Committee?

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Is it difficult to find freelance community management jobs online? What's the best platform to try to connect with companies looking for freelancers?

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Anyone have any experience with UpStart Lab? I saw a listing and it looks like a remote opportunity. I'd love to hear about your experiences. What kind of work is it, and what's the culture li… more

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What does a "Storytelling and Engagement Manager" role typically entail? Is it different from other content or community management?

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Would you rather work for a private or public company if you could choose anywhere? I love the sense of mission working for a non-profit or similar company, but the culture has been toxic at the non-p… more

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I freaking love planning events! Tell me about your favorite events to plan each year!!

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I'd believe it...

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How can I make a good impression at an interview? I have had several interviews in the last 5 months and haven't gotten anywhere with any of them. I want to come across as confident. I really need… more

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Does anyone else find it stressful working in social media? I'm really wondering if all the time I spent on social media is actually detrimental to my mental health.

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Is 80k average for an engagement manager? I was just offered a new position starting at 80k. I have about 4 YOE as a community manager before now. I'm in KCMO, if that makes a difference.

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I have a B.A. degree in English, but I've been surprised to find out how many CMs don't have degrees. Is it unusual for a CM to not have a degree? Do you all find it necessary to have a degree… more

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I'm concerned that our community is becoming too focused on self-promotion and marketing. How can I shift the focus back to meaningful discussions/connections?

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What advice would you give a rising community manager?

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I just noticed that a member has been sharing personal information about other members in the community. How can I approach this situation while protecting privacy etc?

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I had a member reach out to me privately with a personal issue. I tried to handle the best I could but I feel like I could have done better. How do you handle the situation while still respecting thei… more

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I am old school and haven't got into this whole TikTok thing. Do you use TikTok and do you find it helpful in engaging the community?

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Anyone get in with a company that is way out of touch and the role is absolutely not the role?

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Im a marketing director currently and applied for a role as a community manager but was immediately rejected leading me to believe the skills or certifications didn’t match well enough to get through … more

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I did not even know something like this existed until I was in college. Most people I know didn't know either, I feel like it's always a bit of a brain explosion for people but then makes all … more

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What is a false idea about community management?

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I feel like I spend so much time answering emails and phone calls, surprisingly. What do you find that you spend the most time on every day?

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It seems like I am putting in 60-hour work weeks. Don't get me wrong, I love my job but I am feeling stretched thin. How many hours is everyone else working per week?

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I am fairly new in my position as a community manager. Are there any online courses that you would recommend I take to expand my knowledge in the area of community management?

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I am using WIx Forum right now but is there any better cm software out there?

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I received negative feedback about the management of my community the other day. I was completely taken aback because I have never received criticism in my professional line of work. Also don't kn… more

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A member reaches out to you with a suggestion for a new feature or aspect of the community. How do you evaluate the idea and decide whether or not to implement it?

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If you could describe your role in one or two words what would they be?

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Can someone explain to me the value of Discord in detail?

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Some of our members are becoming increasingly negative or hostile towards others and would love any insideer advice on how to increase more positivilty and avoid this becoming a toxic landslide.

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Who here is using a social media strategy to drive growth etc, and what platforms have you found to be most effective?

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We have a community member who is consistently posting off-topic content. I don’t want to shut them down but have considered reaching out to them or maybe even adding some community guidelines.

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Have you had any success with mentorship programs in your org for community management? I feel like this would really help refine things more.

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I'm struggling to grow a nascent community that is pretty essential for us. Can you share some effective strategies for attracting new members and increasing visibility vs. having actually good co… more

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What are some of the things you've found to most useful for retention specifically?

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