Do you use the PEST analysis? I started to and it's actually working well.

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Oh yeah, I've been using this for years and it is so helpful in our line of work. I feel like without this kind of analysis, I can't really see the big picture or make accurate predictions but this analysis allows me to think comprehensively about all of the external factors affecting our community.

I've been thinking about this for a while now. I've heard great feedback from my friends. Maybe I'll try it out this week.

Yes, it's essential to planning if you ask me. I've been using it since I started in community management. My mentor taught me it and I can't thank her enough

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Additional Posts in Community Managers

Talking about the impact of covid on family life is big in our community, but politics is strictly prohibited. Just the mention of covid when certain members are around and it turns to politics. Time to ban covid talk completely?

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I’ve been thinking about starting a blog for community managers. What topics would you like to see covered?

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What are some useful tools that you use to assist you in your management?

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I was rejected from a job because I don’t have a big online presence. Why does work have to be my hobby, too? Is this normal?

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I'm looking for a good podcast that discusses community management or examples of successful communities. Any suggestions??

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I need a magic spell to make employers stop asking community managers to design, manage ads and create strategies. As you read, a CM is in charge of your COMMUNITY. They're should not be doing the work of 4 people.

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Does anyone here know anyone who has left their CM role? What was the next step in their career?

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Moderators/managers for virtual communities actually have a pretty difficult job because the rules for posting have to be interpreted, there are very few hard and fast absolutes in this profession

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When you’re discussing the company on community pages like reddit, do you use your own name or the company name?

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I love watching users go from lurkers to enthusiastic active participants. What do you find the most rewarding part of being a community manager?

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Wanted to share a recent win in case this would work for anyone else in the bowl -- We started a “share some music” channel in the community and it’s amazing how a non-related topic can encourage participation.

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We’re looking to implement incentives to encourage community engagement. We’re going to test both material incentives (product) and good ol’ fashion recognition. Which one do you think will do better?

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Looking to create a survey to send out to our customers to get an idea of what kind of content they’d like to see from us. Any suggestions on high-value questions to ask?

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