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Subject Expert
Well, it looks like everything's cleared up then
Mind if i drive?
Visual Storyteller
Someone is retiring. 💎🖐✌️🚀
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Chief
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Document decisions along with dates and put it on status deck. Open them up if they ask you to reopen and add associated risks.
If you are actually having that kind of impact on health then just step out of this client work. There is nothing more important than your health. Also, I want to call out one more thing that it is not guaranteed that same scenario won’t repeat at any other client. You need to take calculated risk and make your decision.
Chief
Send them a box of exploding glitter.
Typical steps are every conversation, especially those with a decision, have a written recap, with agreement requested
if you see them in person make them literally initial some thing, and most importantly get to the root of why they are consistently second guessing.
For one particularly unnecessary client I once showed the cost of reopening closed decisions when planning their next agreement to get them to shut up.
For your own personal benefit, I would come up with a internal de-escalation practice. Such as picturing them sad and alone in front of a TV tray at night with no one to love them because they are so obnoxious in their work life; they've driven everyone who could possibly love them away
Lots of good advice here, but fastest cure for your anxiety. Quit giving them this kind of mental control. If your boss agrees, ask actions are okay for you to take?
1. Reopening something closed. - Does it impact something moving forward? Can you say you need approval to reopen that.
2. Can you suggest circling back after you finish X.
3. Is this coming from further up? Suggest they get better alignment.
The key is protecting/documenting so you aren't thrown under the bus.
I know it's easier said than done, but just refuse to stress. What is the rush when the goal posts will move tomorrow. Think how sad it is for them to be that inept. How sad the only way to feel good about themselves is to put others down. Try and roll off.