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Bowl Leader
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Hi!
I have 7+ years of experience in small business management and operations within the Hospitality Industry (franchised motels).
For these last four years, I've been a technician in semiconductors (to have health insurance and actual income).
What side job can I start that can bloom into a real business? Is there a way to get an online business that I can manage from home for 3-4 hours every day?
Amway/MLM is not being considered as I am not a good salesperson.
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Whats their reasoning for wanting a discount?
If they want a discount just because you ABSOLUTELY do not give them one. That's not a client you want regardless if you keep their business.
However if there's maybe a long term agreement you can come to, or the product was not as promised, etc then maybe a discount makes sense.
Is a client pissed that question up me, my response would be: "Why do you ask?"
This open-ended question sets the stage for a (hopefully productive) dialogue that will give you insight into your client's expectations.
Based on the client's initial answer and subsequent communications, you will have more information to help you determine whether you wish to keep the client.
Well would they like a discount on the services delivered as well? It should be negotiated up front before work is done.
I might be more inclined to do something if the client ASKED for a discount, and were a good client. However, if they are DEMANDING a discount, I'd politely ask what their reason was like Solo Practitioner 1 said, and if it was because something I did truly did not meet the client's expectations based on original agreement to the service/product, then I would seek a compromise, and offer a discount on their next purchase/service. If they agree, I've made a customer happy and retained future sales for the business. If they become argumentative, and demand I refund a credit for something that, from my perspective, was an agreed on part of the original transaction, and could not give me a reasonable reason, I would offer a small discount to appease their attitude, but next time they come in, I would spell out the terms and have them sign an agreement to them. If you refuse to do anything at this point, you also run the risk of the client spreading bad info about your company/service to the clientele you are trying to reach.
Then again, there are those customers who are just never happy regardless what you do for them. Those should find an alternate source for the services you provide.