During a tense meeting, emotions ran high. I recalled the importance of emotional intelligence (EQ) and encouraged open dialogue. Acknowledging feelings transformed frustration into a constructive discussion. It reminded me how EQ fosters better communication and a positive workplace. Have you seen this in action?

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Taking a break during those times is such an important and often missed part of the resolution. So often people are working towards the same goal, just wanting to take different paths to it. Coming back to that common interest, and letting the emotions tone down, has been great.

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I try to tell everyone never to underestimate even a 10-15 minute break away from the topic. I do that myself, not even for tense times, but just when I’m struggling to get through a certain task. Let your head settle and come back with fresh eyes.

I agree with the above a quick break to refresh your mind does the world of good, even without a tense situation. I can’t specifically think of any scenarios though,

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