From a recruiter’s perspective, how should candidates handle this? A friend of mine once joined a company without receiving an appointment letter, HR only told her verbally that they'll send her the letter later, which they never did. When salary issues and role changes started happening, there was nothing in writing to proof of what was originally promised and that made everything harder to challenge. Thoughts? Would you ever start a role without something official?

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I've never started a job without an official offer letter. I definitely don't think you should start a role without something in writing. They can change anything they want to if you don't have a signed offer letter that clearly outlines your role and your pay.

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This is a smart approach, having everything in writing gives so much more security and peace of mind.

Oh no, I’ve actually had this happen to me! I never received an official offer letter and then at my six month review the manager was like hey where’s your offer letter so we can compare? Then we went back and forth for a while, we me trying to explain to him that I never got one. So now I always make sure to ask for an offer letter or something in writing before joining a company.

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I can imagine how stressful it must have been to go back and forth with your manager about something you never even received. Having everything in writing really does save one from situations like this.

I think I would as that’s something to be trusted.

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