Has anyone else had issues with First Advantage background checks? They keep asking for the same documents I’ve already uploaded and repeatedly request local ID from a country I’m not a citizen of—even after confirming my passport was acceptable. I’ve spent two weeks going back and forth with their support, but nothing gets resolved. I escalated it to HR after signing my offer, and they still redirected me back to First Advantage’s useless customer service

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Had a similar experience with them with a client specific background check that they wanted documents and info from my university from a million years ago. I gave them part of what they were looking for and ignored the rest and it all went through fine

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