Hiring: CSM | Mumbai | WFO
Own the learner journey from onboarding to support. Engage users via calls, chats, and emails with empathy and clarity. Drive satisfaction, build trust, and support career goals. Meet metrics like response time, retention, and NPS. 1–2 yrs in customer-facing roles, strong communication, Excel & CRM skills required. Be solution-focused and learner-first.

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