How do you get good support from Adobe on issues .. the whole ticket system is just ridiculous and a joke

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We used to flag stuff for managed services or the CSM at my last job. They usually don't actually help that much at a practical level, but it was less frustrating to have someone else babysitting and "looking into it" versus the uneven back and forth void of tickets. I'd say it also helps to be overly reasonable when it's not a complete disaster of an issue and build up that good will to burn when you need to.

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