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Rising Star
I start by talking to users and looking at the metrics. Users will tell you how they’re using your product and what friction points they’re encountering. Analytics would give you a good gauge on how high-impact the issue is. From there you can rank the deepest pain points to tackle first. Low hanging fruit is usually the best
Bowl Leader
Early on I would not focus on a solution. I’d focus on a very clear articulation of the opportunity/problem with user feedback and metrics. That way everyone understands and can give feedback what are potential solutions.