I have been a CNA for 17 years, 2 years ago I made the switch from the clinical side to admin side. I currently work at a small personal care home as an administrative assistant and am the full-time receptionist. Today a resident needed assistance and had been waiting for some time, with knowing what was going on I stepped in to help. I was reprimanded for this and told I'm "not allowed" and need to be at the desk. I will never be able to sit and not help when it's needed. Am I wrong for this?

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I personally think you did the right thing. But it's not my call, of course. Some facilities have pretty strict rules, and there could be legal or insurance reasons for them. Or, sometimes people just like to enforce rules for whatever reason. I wouldn't take it to heart, it's one of those things, rules are rules and they don't always appear to make a lot of sense.

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More than likely it's based on insurance or legal issues. If the patient got hurt the facility would have been responsible and you could lose your job. It's hard not to help but to save that kind of bad situation from happening and your position, try to find someone whose qualified who could help.

You did the right thing.

Paramedic of 20 years here. There is nothing wrong with lending a hand to a fellow human being, regardless of what protocol dictates. If the person truly needs it and you are in a position to help, and it's not going to detriment you, the patient or make matters worse, then do it. That being said, if you are in a specific role, it would be wise to ensure none of your duties are lacking, or can be easily caught up if you do. Each piece of the machine has a place and role to ensure the efficacy of the department/agency. Being an incident commander and trying to treat casualties, being charge nurse and taking patient assignments, being a general and trying to fight on the front, none of these scenarios work.

In your case, staffing could get used to the idea and take complete advantage of it. "We're short today so he/she can pick up the slack, he/she has before." That creates a bad precedence and puts an unfair workload on you.

it’s just like a visitor insisting to help a resident…and I mean they don’t have the title of caregiver and you don’t either

Yes, because it’s no longer in your spectrum of duties

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