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Yes since HR seems to always fall victim to double standards. I swear there are two sets of rules, one for us and one for everyone else. Why HR needs to be "visible" when there's no one in the office to be visible for is beyond me.
That can seem unfair, but viewed from another perspective I can understand why a policy like that would be implemented. There's a cliche about upper management not liking remote work because bosses want employees where they can see them. It seems there's a corollary to that, management wants HR staff where the employees can see them. There is a case to be made that HR people need to be visible and accessible, and rank and file employees need to know where they are. Viewed in those terms, having them on site is not an outlandish idea.
HR should be in the office. No way you can build and foster relationships with both employees and management via phone.
Pro
Flexibility doesn’t have to look the same for every team, but the rationale should be consistent and clearly communicated. When it feels arbitrary, people understandably lose trust.
A transparent explanation (“here’s why certain roles require on-site presence”) goes a long way toward rebuilding fairness, even if the policy itself can’t change.
Pro
I believe being flexible can help both the employer and the employee so it’s all about being fair, but I do understand that HR is in person and is harder over the phone but it can be done occasionally.