I resigned from Citi, and my last working day was 27th May. My next employer is strictly asking for a resignation acceptance mail from HR or a formal relieving letter (manager's approval isn't accepted). It's been 45 days, and I haven't received either, causing a delay in my joining. Has anyone faced a similar issue or can guide me on how to expedite the process? Any help would be appreciated.

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Can you please talk to your SVP? He/she will definitely help you out.

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Hi, did you get your service letter or the official resignation acceptance letter?

Could you please send an email to HR and inquire about the expected delivery date for these documents?

As per policy it's 45-60 days.

Pls write to HRSS APAC email.

i have raised it to them on 17th June .and following with them every 2 days but no response on that case .

Their one mail is enough for HR to expedite your process.

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