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We do not explain where are leads are from but we do say we are an inbound call center and if you are making an outbound call it will be because they called in and lines were busy. You are just returning a call.
I don't think that is necessarily a red flag. I actually think that is pretty normal. However, it is good to be cautious. You can always check reviews and see if you can find any information that way.
Most companies are not going to reveal too much information to someone who is interviewing for a job. They'll answer a lot of questions, of course, but something like that, where you're asking about internal and perhaps proprietary work, would be outside the scope of a job interview. Now, you can make an assessment based on how vague the person sounded, and if that leads you to believe the role's not for you, that's fine.
My #1 rule is if something makes you uncomfortable, move on. The larger the company, the less transparency (also position dependent)- that's nothing new. However, you still want to be at a place where, even with that being true, "vague" doesn't feel shady.
Also - ASK. Always ask. Interviews are a two-way street. Ask point-blank questions. Ask if there are questions you should expect to never receive answers to (there may be very valid reasons and if they're legit, they'll give you a response that makes sense). A good company will appreciate you diving deep and asking real questions (respectfully, of course!) in an interview. If they don't? Cross that one off your list in pen.