It amazes me how some people twist clear information and then blame you for it. I had a lady dispute a charge for clothes she claimed were the wrong size. We filed her claim and we gave her a temporary credit so she wouldn’t owe that amount for the time being. The merchant proved the right size was sent, and we tried reaching her for more info, but she never replied. She lost the dispute because she thought the temporary credit was final.
What are your ‘ Was it hard to understand' moments?

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Oh, I’ve had those moments too! It’s wild how people hear what they *want* to hear. You could explain something three different ways and somehow they still walk away with their own version. Makes you wonder if they even listened at all!

That’s crazy. I tell customers our return policy is 15days they come day 16 or 17 saying oh I thought it was 30 days

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