Most corporate retail training videos are completely disconnected from reality. They show a calm, smiling customer asking a polite question, but in the real world, you are dealing with three people shouting about a return while the system is crashing.
How long does it usually take for a new hire to realize the training was useless?

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If it's their first job, it might take them a week or two, longer if they're not that bright. But if you've been in the retail biz for a while, they typically realize our training is useless within the first hour or so.

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In fairness, the training often presents a "best case" scenario, and that's what training has to do. Those videos tend to be corny and silly, but they let people know what a good transaction or interaction is supposed to look like. Having said that, there also needs to be some training or coaching in how to handle potentially chaotic situations.

I guess, depending on how thorough the training is, they can realize within a matter of days. Training is an only videos, it also includes conversations, demonstrations, and shadowing. I’m sure within this time, they can assess how useful the training is each step of the way.

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