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Daily Reflection 1/21
Bowl Leader
Another ransomware victim finally acknowledged several months later; information sharing is vital to protecting our cyber community and clients.
Understanding the attack and sharing those details helps safeguards others being targeted.
https://therecord.media/four-months-later-cox-media-confirms-ransomware-attack/
Hi fishers! I have offer and signed contract with Deloitte UK and my start day is in the beginning of April. I need skilled worker visa, and we haven’t applied yet for that. Screening and onboarding is in progress. Immigration team doesn’t reply since reached me out 1st time. How much time does it usually needed to go through the whole process? How many days take for visa to be approved since application?Deloitte
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I agree that being honest with customers is always the best way to proceed. At times they ask for things that are simply impossible, and it's best to just let that be known. Trying to cloud the issue can just make things worse. So far as making them feel valued, we're not trying to insult anyone. At the end of the day, however, we're in business, we're not psychologists tending to those needs.
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Thanks for sharing that perspective. I agree that honesty really is the best approach, especially when a request just isn’t possible. Being clear upfront can prevent misunderstandings later. And you’re right, the goal isn’t to take on every emotional need but simply to communicate respectfully while staying within what the business can realistically do.
Empathizing. I get so many coming to me unhappy about promotions no longer being valid or items being out of stock. Like no, there's nothing I can do about that and I'm not going to break company policy just because someone is upset, but telling them I understand their frustration does seem to help get them to chill out and not take it out on me.
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That’s a great point. Empathy really does go a long way in those situations. Even when we can’t change the outcome, just acknowledging their frustration helps people feel heard and respected. Thanks for sharing that perspective, it’s such a practical way to handle those tough conversations.
Pro
I have a stern demeanor when it comes to customers and they respect me because of that. In our industry, your personality has to be stern so they won’t run all over you. That’s how I create a strong boundaries between me and my customers.
Pro
Absolutely, I think having clear boundaries really helps set expectations. Thanks for sharing your approach, it’s a great reminder that respect goes both ways!