Retail crime is at an all-time high in my district. For those of you in high-shrink areas, is the move toward 'locked cases' actually helping, or is it just killing the conversion rate?

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I agree with Assistant Manager 1 above. I absolutely hate the locked cases. They are such a pain in the rear to have to deal with.

It really depends on the item being locked. Most places in my location are over cased.

I recently went into a Duane reade and they have the Oreo cookies locked-OREOS! All of the deodorants, candy outside of the checkout line…I just don’t buy those items from those stores. It’s always a hassle to get staff to get something. I’ll go where I can pick it up off the shelf myself. I can’t speak to if it helps to thwart theft, but it sure annoys law abiding citizens

Locked cases can help protect high-risk items, but they definitely slow down the shopping experience and can hurt sales if overdone. It’s a tricky balance between security and keeping customers happy.

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