Salesforce industry specific solutions should really refrain from selling / marketing the out of the box functionalities as solving client needs (just requires configuration only). Many of these functionalities are half-baked, does not work, etc. It’s causing mor client frustration than helping them

likesmart
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I totally agree as someone who has implemented mfg cloud, loyalty management type solutions

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+1

Is that Vlocity?

Vlocity is "industry cloud" but not all industry solutions came from Vlocity.

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100% agree. They have the Vlocity Process Library and sell that like it's turn key. It is extremely complex and their website says it's those are just examples and they will not support it. Sales usually missed the latter point.

they deliberately miss it, otherwise it won’t sell

funny

I think, in general you aim for your solution to fully meet customer needs out-of-the-box. Bare bones that will be a profitable deal.

As people here said that rarely moves the needle fully. People shouldn’t fear customization/services/additional support because it may add an extra layer/cook in the kitchen. If your account team structure is solid and everyone is invested equitably in the customer.

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