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I totally agree as someone who has implemented mfg cloud, loyalty management type solutions
Bowl Leader
+1
Is that Vlocity?
Mentor
Vlocity is "industry cloud" but not all industry solutions came from Vlocity.
100% agree. They have the Vlocity Process Library and sell that like it's turn key. It is extremely complex and their website says it's those are just examples and they will not support it. Sales usually missed the latter point.
they deliberately miss it, otherwise it won’t sell
I think, in general you aim for your solution to fully meet customer needs out-of-the-box. Bare bones that will be a profitable deal.
As people here said that rarely moves the needle fully. People shouldn’t fear customization/services/additional support because it may add an extra layer/cook in the kitchen. If your account team structure is solid and everyone is invested equitably in the customer.