Salesforce is the most overrated CRM. Anyone else agree?

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Haven't used SAP, Oracle, Microsoft, Sugar, or Hubspot have you?

Reality is that you probably are on a shitty implementation or one that hasn't updated processes to match reality.

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Pega is really good at what they do, but the other issue is that everyone thinks of CRM differently. Are you on a sales/biz dev side? Are you running a service organization? Are you in marketing? All these profiles will have different needs and desires.

Pega is going to play more in BPM, process automation, some customer service as well. They don't really play a ton on the sales automation side, which is where 95% of people equate with a CRM.

likehelpful

It is impossible to overrate a CRM. All CRMs suck

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Perhaps it’s the architects behind the initial implementation. The platforms don’t initialize themselves

Agree

💯

Like many "highly rated" software package providers, they have a great marketing team to keep convincing companies that they really need this specific product.

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