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S&P Global Hey IHS markit S&P global people's, what should be the designation for yoe :5 , tech stack .net developer with angular They offered level 6, Software Engineer designation at Markit India services pvt Ltd Is it good or designation is regarded Current designation in Capgemini is Associate Consultant IHS Markit S&P Global
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You would think so, but everybody is the main character in their own movie. They can't fathom being considerate to somebody else, it's wild! Sometimes I will just stop the call and say, please call back when you are in a better environment to hold a conversation.
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Honestly, I often have to tell them that I can’t even focus on what I’m saying when there’s so much screaming and background noise. I usually ask them to move somewhere quieter, but sometimes they don’t even apologize for the disruption.
Yeah totally. It's crazy how little respect they show us, yet if we answered the phone with a ton of background noise they would be furious. Sometimes it feels like customers are intentionally making things harder for themselves and us.
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The thing is, we need to listen carefully to understand the reason for their call. If we keep asking them to repeat themselves, it just drags the call. Plus, they’re calling their bank, which often involves numbers and sensitive details, so we need to concentrate to ensure we get everything right.
Loud background noises are the least offensive thing I’ve had lately. People are so unapologetically rude. They call to yell, swear, and do everything under the sun besides telling me the problem. I’ve been on the other side and understand the frustration, but never to the level of treating another human like garbage.
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Don’t even get me started on how many calls I get each day where people act like we’re not even human. It’s like they see customer service reps as beneath them, and their sense of entitlement is unreal.
Totally with you. It’s wild how some people expect full support while chaos is blaring in the background. Basic courtesy like finding a quiet spot makes things easier for everyone—especially if they actually want help.
For me it's usually loud music
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Not just calling call centres, but also calling retail in general. I will answer the phone, complete silence, greet them three times, go to hang up, and finally get a "hello". Or screaming kids as soon as I answer the phone, and no hope of hearing them. Mumbling. Holding the phone so they fade in and out. And honestly, I'm not always sure if it's user error, or modern technology (maybe the store being on VOIP and the cusomter being on a cell phone isn't them most reliable way to complete a call)
And I remember the time a woman called, and as soon as I answered the phone, complained about being "on hold for over half an hour", Uh, I have been here on register for quite some time. There's a little red light that blinks if someone is on hold. The phones been every five minutes to remind you, if someone is on hold. If you were "on hold for over half an hour", I'm pretty sure I would have noticed. Are you sure you didn't call another of our nearby locations?
As a working mother of 3 kiddos, I know how a call with kids on the back can be chaotic, but you've got to understand that sometimes kids won't listen either, and the mom just needs to solve a situation. So, just show the mom your understanding and show them great service by telling them it's very hard to hear, but you want to hear, and you would like to help you as best you can.
I only have quieter time when they are asleep, after 9:30 pm, by that time most complaints won't have customer service available, or I am too tired to breathe lol. I believe, if it were me, I would love to hear something like "I really want to help you, but I can't hear you right now, is there a way we can be in a quieter space?" When you show you care, things go smoothly. I understand the mother; she is just trying to survive.
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I would calmly repeat ma’am I’m unable to hear you clearly. Would you be able to relocate to a different area so that I can proper hear you to further assist you.
Right?! Like we get life happens, but at least try to meet us halfway.