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Agencies in Detroit?
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Open for next 50 mins. Dodo 3krs4

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Agencies in Detroit?
Anyone want to grab a drink tn?
Open for next 50 mins. Dodo 3krs4

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I would communicate this to your leader maybe they can send an email or clarify contact info for various departments, but yeah if it’s not your department it isn’t and you can’t help them whether they like it or not
Pro
We made our direct manager aware, as she was trying to field calls as well. I'm not sure if she took the message up the food chain.
I would have done the same thing you did. If it isn’t your department, it isn’t your department. At that point, there’s not much you can do besides transfer the call.
Pro
I know I shouldn't have felt helpless, but I did. We took the brunt of a lot of changes - mostly at the beginning of the year when new insurance premiums kicked in.