A guest vented about traffic, weather, and airline delays…then apologized and said, ‘I know that’s not your fault.’ I appreciated that more than they knew. How do you absorb stress that isn’t yours without carrying it?

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I just smile or try to look sympathetic when a customer or coworker is venting. I try not to pay too much attention to the rant so their frustrations won’t stick to me.

In one ear, out the other. I've got enough of my own stress to worry about. I'll happily hear anyone out if they're having a bad day. I'm not carrying their baggage around with me though.

Don’t absorb it. Just let it go, shake it off, hear them out and leave it at that. I refuse to take on someone else’s stress or energy.

I know it's not your fault... But I'm still gonna stand here and have a go at you about it.

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