Customer service really teaches you how to keep a straight face in the most random moments.

A customer handed me a coupon that expired last year. I gently pointed at the date and said it wasn’t valid anymore.
They flipped it over. Slowly. Like maybe the back of it had a different expiration date hiding there.
We both just stood there staring at this poor, expired coupon like it had personally betrayed them!!

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That slow flip of the coupon is always the moment. Like somehow the laws of time might change if you just turn it over. Keeping a straight face in those situations is a real skill. You just stand there nodding like maybe the expiration date reconsidered itself.

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Haha yes, that tiny pause always feels like the whole universe is holding its breath!

I'm sure it was probably disappointing for them and they were doing their best to see if there might be a way to make it happen. I do my best to honor expired coupons if I can because I know times are tough.

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Absolutely, I try the same, sometimes a little flexibility goes a long way.

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Customer service really builds patience in the funniest ways. That slow flip of the coupon like it might magically reset itself is such a real moment. You just stand there trying not to laugh while staying kind. Those little scenes are exhausting and hilarious at the same time.

lol. At least they didn't get mad at you. Sometimes in situations like that, when the customer is being kind, I'll find a way to give them the discount.

Oh, humans never cease to amaze me. You can have an excellent interaction with a customer and then have one as peculiar as this

LOL I'm sure they knew but some companies allow expired coupons so they tried anyway.

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