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I share stories with my daughter, who also works in a customer service job. She understands completely. My ex is one of the crazy customers. I would always ask him why he felt he had the right to do whatever he did. His answer was always the same: “If they work there, they should be able to solve the issue.” I told him many a time, that that’s not how it works. He was just a jerk.
So true! Some people act like customer service agents have superpowers to fix anything, but they don’t realize we’re tied to strict policies. What’s funny is, I’ve even seen people who work in customer service themselves give agents a tough time when they’re the customer.
TBH I struggle with this. My spouse is so considerate and will listen to anything I tell him about work, but sometimes I feel like I'm just complaining or whining about my day, and I really try to avoid that. I would love to somehow be able to turn it into a constructive convo on maybe how to deal with these customers opposed to complaining about them. I'm just not there yet lol
I guess I have approched that phase with partner where he likes to listen to those stories from me or otherwise he will see me a bit off and would push me to tell him what is causing that mood.
I'm envious of people who are comfortable being that open, because I am the complete opposite. I will tell my boyfriend if my day was bad but I don't really get into why. I guess the way I see it is that I've just gone through 8 hours of this, I don't want to make it 9 or 10 hours and also make it my boyfriend's problem too. I know that that's not a very healthy approach though, so you keep doing what you're doing.
For me, that is only way to take the edge off. If I tell my husband how was day and I say it was bad. I have to explain how. I don't look at it this way that it will become my partner's problem. He shares his story too and I listen to them and we both laugh sometimes.
I have felt better when I've talked about some difficult circumstances at work, but I tend to limit it to incidents that turn out to be funny. I don't like to burden my friends and relatives with some of the really annoying stuff. Being able to see the comical side of some of the interactions is also helpful in the moment, I can sigh and remind myself that at some point what I'm dealing with will be something I can laugh about.
Oh for sure. I always share those who we can laugh about as well.
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Totally—sharing those stories takes the edge off and sometimes laughing about it is the best way to let the stress go.
Exactly! It definitely takes the stress off. I love to share stories like this with people.