Had a total stranger at the coffee shop rave about my business. Turns out, they're a loyal customer I'd never met! Made my whole week. What are some unexpected moments of positive feedback that kept you going?

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I'm a firearms instructor and own an axe throwing venue outside my regular job. The best moments are when a person brand new to shooting sports or axe throwing gets that first bullseye, or learns how to master the concept of how to make their shot or their throw hit just where they were aiming. When they turn around and have the biggest, genuine smile on their faces, that is what keeps me going. I tell my working help, your job is to make the customer's experience unforgettable, and if you can do that, you'll not only have a customer for life, you'll have a whole lot of friends who keep coming back. Every student/customer is my most important one, and I make sure they know that. When a group of people leave my venue, and all I hear from down the hall is laughter and excitement as they leave my place, THAT keeps me going....

I work in a small industry (b2b podcasts) that is highly referral based. Every time a happy client refers me to a friend, that feeling is really amazing.

My client callsme and ask to show me the Bently they bought because I helped them grow and sell their company. Got to ride in it!

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