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PwC 1 again, we are live at Craft 🍻
Visual Storyteller
Conversation Starter
Do we get mobile phone for Office purpose?
I joined BA a year back, my office location is Chennai however from the joining date I'm working from Gurgaon and now my manager wants me to return to office location in Chennai. if employee is not ready to relocate as per offer letter would he be asked to resign or management is allowing them to work as exception Bank of America
Bowl Leader
Additional Posts in Artificial Intelligence
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Coach
Is that a yes?
Deep research today, it’s an ai agent. I needed to know if an idea, process and new terminology was unique in the world before I file a patent. It can’t search every patent, but it did quite a bit of comparison to similar ideas. It couldn’t find anything that matched. The way I was using the new terminology made sense for the concept. I can’t find anything like it. It’s quite possible I’ve invented something new. So yeah it’s useful. I’ll likely use a couple agents on this upcoming project.
Coach
Deep research from Claude and Gemini is fantastic
Yes—I’ve personally implemented quite a few customer service agents and sales assistant agents.
It’s called “custom actions” or “standard actions” within Salesforce Agentforce—we can invoke them natively to almost any other system.
The truth is it’s more important to tell the agent what it CAN’T do than what it can do—all of which is pretty easy to do using plain English language.
When the boundaries of the are reached, it will summarize the case (adding details if available from within the CRM system and other connected systems), automatically classify it, route it to the proper human agent/queue, and recommend a “next best action” or relevant knowledge article for the human agent to resolve the case with.
We use them to deal with 90% of customer service inquiries, the most frequent of which are shipping updates. It's saved our team tons of time and provides a much better customer experience than relying on email like we had to previously.
Coach
How has it helped reduce the cost for your CS team? We are investigating this currently
Coach
AI agents for customer support/service has been a game changer
Customer service agents (level 1 AI) and Agentic (level 3 AI) is totally different. Customer service is chatbots, I see a lot of confusion in this thread.
Agentic AI is just barely out yet, maybe in a month or two. Lots of overselling, very few, but coming fast.
Here’s an article about the 5 levels according to Altman
https://www.forbes.com/sites/jodiecook/2024/07/16/openais-5-levels-of-super-ai-agi-to-outperform-human-capability/
SF1 I have a question, does your sales cloud platform have a feature to add a bunch of old RFP responses and automate the RFP response process? That seems like a very doable process without using agents even. Just a query from the LLM + existing RFPs + the new RFP questions.