Has anyone transitioned from a Head of Customer Support role (or similar senior position) to a product role? If so, how did you do so and what challenges did you face? I am currently finding it difficult to find a position that will entertain the idea (even though I do have some product experience naturally in a CS role)

like
Posting as :
works at
You are currently posting as works at

Customer support to product is a very common transition, but it's best if you do an internal transfer first.

Related Posts

like

Any medical writer/ scientific writer here?

like

As a new product manager what books should I be reading? I’ve already read Inspired but looking or more. For context, I’ve joined a series A start up and as expected there’s a lot to do and it’s very fluid. I want to be able to help the head of product as much as possible as well as provide some structure to how we work.

like

I'm working at a startup where I feel like I've spent as much time trying to deal with product issues vs working on roadmap items. I get this is bound to happen in a start up but is this common? I'm not sure what to do. It seems like no one really thought about the architecture or ux as much as they should have in my opinion. I need some advice.

like

Hello! I see a ton of questions in here about interviewing and getting hired as a PM. I also know that it’s really hard as a manager to hire a great team. I’m the head of product at a growing startup, and just hired two PMs in 3 months. One a career switcher who’d never been a PM before, and one a seasoned principal PM. Whether you are someone who’s interviewing or someone who’s hiring right now, ask me anything!

likehelpful

Do IBM has offices in Mumbai location??
More precisely for SAP practise in Airoli?? IBM

like

Our company is going through a major transformation and there is quite a bit of resistance due to uncertainty and lots of broken promises. Are there any books you would recommend on how to change corporate culture and help employees adapt to change?

like

Moving your book with a crappy written non solicitation clause at the old bd once I get the cease and desist what can and can't I do I know it's coming it always does but what is the next step?

like

Just found out I will be taking two depositions in the near future. These are not key witnesses but I am still nervous. I’ve only been licensed since October of last year and still feel like I have no clue what I’m doing half the time. Any deposition tips?

like

Does anyone know how litigation finance works on the plaintiff side? If someone wanted to bring a lawsuit against their former employer would a general contingency arrangement with a plaintiff’s firm make sense? Or would one need to find funding and then contact a plaintiff’s firm to actually handle the case? I’m a transactional lawyer, so this is out of my wheelhouse.

like

FDD 🐠 I will be promoted to audit SM in October, however looking to transfer to the FDD practice. Based on discussions with partners in the practice, I would be brought in as an experienced manager with opportunity to promote to senior manager in FDD next year. Is the learning curve steep, or should I push to come in as SM? Any thoughts would be greatly appreciated.

like

Can anyone speak to PwC’s new Corporate Development as a Service (CDaaS) offering? Saw it on LinkedIn and wondered if it’s a good gig. Currently in M&A Strategy at KPMG.

like

How long did it take you to feel comfortable running deals?

like

“This report is like a bikini. What it is showing is interesting; what is beneathbthe cover is crucial.”

likefunnysmart

Safe to see friends this weekend?

likefunny

Hi, l’m looking for a referral for a non tech forensic manager position. Feel free DM me if your company is hiring. I can provide more details in DM. Thanks in advance.

like

Hello. Everyone.

Due to family and other personal reasons. I am actively looking forward to join a Corporate to perform all such activities and roles as it is required from a Company Secretary. I have 5 yrs Post Qualification Experience.

This is an urgent requirement and request my readers to connect me with someone in known.

Here is my resume attached.

Thanks.
Nikhil Arora

like

Hi Fishes,

I am 3.6 years experienced QA Test Analyst looking for referrals and job change with good compensation
Please help with refferal and openings
Thanks everyone

like

Additional Posts in Tech Strategy & Product

AWS vs Amazon PM roles?

like

1YOE as a strategy consulting generalist, interested in breaking into PM. Would love to know which books / courses will get me in the best shape for PM, and if it’s worth looking into with my currently level of experience. Thank you!

like

Recently accepted an offer for a manager in Bizops in Ad sales for a tech firm. Curious about the growth opportunities in this area. What do folks do after 2-3 years in such roles ?

like

Amidst all the quiet quitting BS which is nothing but passing the blame..the real reason you have disengaged employees is this

Post Photo
likehelpful

(1/2) Hi all, based in the UK 🇬🇧, would appreciate your advice on how I could break into product management.

Context: Graduated in 2019 (Finance), 2 years at EY as a business consultant on mix of pmo projects and tech projects where I was developer (data vis, power platform, sql, vba, data analysis etc.). Joined Google on a 6 month contract as a data analyst.

Should I be applying for product analyst roles? Should I apply for strategy consulting? Could I go straight for prod mgmt roles?

like

Considering an offer for Product Manager at Home Depot. Any insight?

like
like

Have worked previously as business consultant, pm in banking domain (10 years) and now as Product manager for a Bank(1 yr) - what are the chances FAANG would be interested in my profile for product manager/ project manager profile?

like

Current SC with ~3YOE looking for a jump to tech. Just wrapped up interviews with AWS non-tech role slotted at L4. Current base is $115k. Can anyone provide insight into the band for L4 at AWS? I’ve provided the recruiter with my ideal range and am continually reminded to make sure I look at the “full compensation package”. Anticipate receiving offer within coming days. TIA.

like

Facebook (Meta) Product Management (IC5) or Google Cloud Marketing S&O/ Annual Planning (L6) role if I want to eventually be working on Product Strategy for consumer tech?
Heard it hard to pivot from Google S&O to Product Strategy even with 20% projects internally…

Facebook (Meta) | Google

like

If I did good on the first two interviews but just “okay” on the more technical third interview do you think I still got the job?

like

What are main differences in career/salary trajectory and WLB for a product manager vs product marketing manager?

like

Anyone at Google willing to give out a referral? I’m looking at some Product/Strategy roles. DM me.

likefunny

Has anyone come across market sizing, segmentation etc. research on enterprise software and ISVs? Have an interview coming up and saw that this was one of the mini case questions asked in prior interviews

What base salary/ total comp to expect for a Sr PM in Toronto in today’s market?

I was looking at PM roles only that were around $110k, one company approached me with Sr PM (title bump) at $110k. I’m getting scheduled for final interview loop next week with this company and planning to negotiate if an offer is extended from them. I did tell them that I’m at final stage with other companies so they can expect multiple offer situation from me. Advice?

like

What are the best roles in big tech for someone with tech backround/software development experience ~1.5yoe with an MBA and consulting ~2.5yoe?

Thanks!!

like

I will be relocating out of state from NY to FL in December. My current role does not allow flexibility to work remote and our offices in FL have no tech roles for transfer. I have 5+ YOE as a product owner in M&E and looking to break into the Digital space as a PM. I’ve been applying and interviewing with no luck and multiple rejection as it seems hiring has slowed down. Anyone know of companies hiring? I would love to connect.

like

Any advice on getting into product management? I have 3+ YOE working as an IT service manager and I’ve seen so many companies stating they want people from “diverse backgrounds” but then soon change their minds when they find out in an interview that you don’t have very specific product management experience

like

Good teams/roles to target at Microsoft for a Strategy & Ops position?

like

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal