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I’m finding that the challenging rules are different from each company. I personally find it annoying when I put in a challenge and the vendor decides to give the person holding the time more than 24 hrs to decide.
In your case, are you saying that your time got released because you were unresponsive to the challenge notification?
It’s really a minefield to navigate sometimes..
It’s more the other way around, I was curious about releasing a hold prior to the 24 hr deadline bc they were unresponsive.
It eventually got resolved but I’m still curious what options were/are available for the future..