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Depends on what you mean. If you mean "value" billing, I think that is very common practice and almost expected by any demanding clients. In my experience, clients care more about the value added and whether the bill is justified than the hours you put down. The tracking of hours is really just for your firm to measure your "performance" (and is a terrible metric for doing so).
Obviously, don't randomly add hours you didn't work on all matters. This will reflect poorly in your realization rate. But, if your client is incredibly demanding on very short turnaround times, I would premium bill and, if you have a good relationship, let them know you are doing so. I have never had a client complain when doing so.
I think it depends on the industry and billing rates. When the firm is billing $500+/hour, you will probably not see this. But if the firm is billing $200/hour, it becomes more common, like insurance defense.
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Do you bill emails you read — no matter how short? Emails you respond to even if 30 seconds per email, etc.? How about formatting certain documents that your assistant can do but for purposes of speed, do it yourself? I never know what’s appropriate.
Amen. In patent prosecution and most my day is less than 30 minute questions or review of others work. If I did not keep track of 0.2 I would never bill some days. I track it all and sometimes choose to make the time client development or even bill no charge.
I’m fine billing for a short period of time if I immediately know the answer, but I don’t believe it is fair for attorneys to charge clients for educating themselves on an issue they know little about.
I’m sure this is already known (and worked into the rates) but it’s very commonplace in insurance defense