How do you deal with claims reps not responding to emails and phone calls? For instance, I need authority to conduct IMES and this claim rep never responds to my emails and phone calls. I send 2 follow-up emails a week. Thank you

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Send emails with ominous subject lines, eg “MAJOR future exposure likely”, “Trial imminent”, “SPOLIATION MOTION”, “LAST chance to settle within limits” etc. Then let them know that if they don’t act urgently to grant your budget will probably triple and you will need to hire several experts

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Call their supervisor.

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Supervisor

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Start CCing their supervisor on the email chains; if that doesn’t work, get the supervisor’s supervisor CCed. “One of you mfs are gonna respond one way or another” is the attitude I have until one of the mfs responds 🤣🤣🤣🤣

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I had this happen before I called customer service the claim department and was able to get the supervisor email and phone number. So I emailed the supervisor and cc the adjuster. I also called her and wrote a letter and sent it out as well as faxing it over. However, it also depends on the carrier as well. If it’s American transit than my attorneys just put it into suit.

Your firm should have a higher level relationship contact at the carrier. Escalate it.

In the past, I would reach out directly to the general counsel or chief legal officer of the insurance company. They’ll take it seriously and your claim rep will be in constant contact going forward or your claim will be assigned to another more communicative adjuster.

Call the supervisor. If that doesn't work send out an email to the attorneys group in your law firm. Usually there's some kind of high level adjuster someone knows who will handle it. It also usually results in higher settlements

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